Volt Mobile App Privacy Policy

Last modified: 12/9/2022

Introduction 

Freedom Forever LLC (“Company” or “We“) respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes:  

  • The types of information we may collect or that you may provide when you download, install, access, or use the Volt™ mobile application (the “App“). 
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information. 

This policy applies only to information we collect in this App, and in email, text, and other electronic communications sent through or in connection with this App (if any).  

This policy DOES NOT apply to information that: 

  • We collect offline or on any other Company apps or websites, including websites you may access through this App.  
  • You provide to or is collected by any third party (see Third-Party Information Collection). 

Our websites and apps, and these other third parties may have their own privacy policies, which we encourage you to read before providing information on or through them. 

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with, or use this App. By downloading, registering with, or using this App, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this App after we revise this policy means you accept those changes, so please check the policy periodically for updates.  

Children Under the Age of 16 

This App is not intended for children under 13 years of age. No one under the age of 13 may provide any personal information to the App. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this App. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at legal@freedomforever.com.  

Information We Collect and How We Collect It 

We collect several types of information from and about users of this App, including information: 

  • By which you may be personally identified, including, without limitation, name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information“); 
  • That is about you but individually does not identify you, such as such as geographic location; and/or 
  • About your internet connection and activity, the equipment you use to access this App and usage details. 

We collect this information: 

  • Directly from you when you provide it to us. 
  • Automatically as you navigate through the App. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. 
  • From third parties, for example, our business partners. 

Information You Provide to Us   

The information we collect on or through this App may include:  

  • Information that you provide by filling in forms in the App. This includes information provided at the time of registering to use the App, subscribing to our service, posting material, and requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with the App. 
  • Records and copies of your correspondence (including email addresses and phone numbers), if you contact us. 
  • Your responses to surveys that we might ask you to complete for research purposes. 
  • Details of transactions you carry out through the App and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the App. 
  • Your search queries on the App. 

You may also provide information for publication or display (“Posted“) on public areas of the App or websites you access through the App (including, without limitation, LIGHTSPEED portal and other Company systems found at www.portal.freedomforever.com) (collectively, “User Contributions“). Your User Contributions are Posted and transmitted to others at your own risk. Additionally, we cannot control the actions of third parties with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. 

Information We Collect Through Automatic Data Collection Technologies 

When you download, access, and use the App, it may use technology to automatically collect: 

  • Usage Details. When you access and use the App, we may automatically collect certain details of your access to and use of the App, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the App.  
  • Device Information. We may collect information about your mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number. 
  • Stored Information and Files. The App also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information. 
  • Location Information. This App collects real-time information about the location of your device.  

If you do not want us to collect this information do not download the App or delete it from your device. Note, however, that opting out of the App’s collection of location information will disable its location-based features. 

We also may use these technologies to collect information about your activities over time and across third-party websites, apps, or other online services (behavioral tracking). 

Information Collection and Tracking Technologies  

The technologies we use for automatic information collection may include: 

  • Cookies (or mobile cookies). A cookie is a small file placed on your smartphone. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to access certain parts of our App.  
  • Web Beacons. Pages of the App and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related app statistics (for example, recording the popularity of certain app content and verifying system and server integrity). 

Third-Party Information Collection 

When you use the App or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:  

  • Analytics companies.  
  • Your mobile device manufacturer. 
  • Your mobile service provider. 

These third parties may use tracking technologies to collect information about you when you use this app. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.  

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. 

How We Use Your Information 

We use information (including any personal information) that we collect about you or that you provide to us:: 

  • Provide you with the App and its contents, and any other information, products or services that you request from us. 
  • Fulfill any other purpose for which you provide it. 
  • Give you notices about your account, including expiration and renewal notices. 
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. 
  • Notify you when App updates are available, and of changes to any products or services we offer or provide though it. 

The usage information we collect helps us to improve our App and to deliver a better and more personalized experience by enabling us to: 

  • Estimate our audience size and usage patterns. 
  • Store information about your preferences, allowing us to customize our App according to your individual interests. 
  • Speed up your searches. 
  • Recognize you when you use the App. 

We use location information we collect to ensure that the App is functioning correctly. If you do not agree to location-based tracking and collection of real-time information, then please do not use the App and uninstall it from your device. 

Disclosure of Your Information 

We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction.  

We may disclose personal information that we collect or you provide: 

  • To our subsidiaries and affiliates. 
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. 
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our App users is among the assets transferred. 
  • To fulfill the purpose for which you provide it. 
  • For any other purpose disclosed by us when you provide the information. 
  • With your consent. 
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request. 
  • To enforce our rights arising from any contracts entered into between you and us, including the Volt Mobile Application End User License Agreement, and for billing and collection. 
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company and our subsidiaries, affiliates, customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 

Your California Privacy Rights 

If you are a California resident, California law may provide you with additional rights regarding our use of your Personal Information. To learn more about your California privacy rights, visit Volt App Privacy Notice for California Residents. 

Data Security 

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.  

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of this Website like message boards. The information you share in public areas may be viewed by any user of this Website. 

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our App. You acknowledge and agree any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide. 

Changes to Our Privacy Policy 

We may update our privacy policy from time to time. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account or through a notice on this App. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting this privacy policy to check for any changes. Your continued use of the App is acceptance to be bound by this privacy policy. 

Contact Information 

To ask questions or comment about this privacy policy and our privacy practices, contact us at: legal@freedomforever.com