Freedom Forever strives to be the best and the fastest solar installer in the industry. We also keep you in-the-know during your solar installation process with our customer portal. The portal is your window into the solar installation process. Through it, you can see the progress of your installation and ask any questions you have. On average in California, we often get solar systems installed plus up-and-running in 21 days. It can, however, take longer in some scenarios.
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The Freedom Forever installation process begins the moment you sign your contract
As soon as you sign your contract with us to go solar, the first step of your solar installation process will be scheduled. That step is an inspection of your roof and home electrical connection to the grid called a site audit. The audit provides Freedom Forever with information we need to plan your system.
Faster scheduling: Other installation companies may make you wait to schedule that audit. That can add a few days to your installation process. We schedule it as soon as you sign your contract so we can give you the fastest installation we can.
Your customer portal
When you sign up to go solar with us, we send you a link to set up your access to your Freedom Forever customer portal. In the portal, you’ll be kept up to date on the progress of your installation. If you have any questions, ask them in your portal. We’re here to keep you fully informed.
Learn more about the Freedom Forever Customer Portal
The site audit
A Freedom Forever site auditor will come to your home and conduct your site audit. In most cases, you don’t need to be present during the site audit, but please be sure that we have access to your roof and the location of your electric meter. The auditor will gather the necessary information to design your solar power system.
Permits to build your solar system
Once your solar system’s plans are complete, then Freedom Forever will apply to your local municipality for the necessary permits to build your system. You won’t need to do anything during the permitting phase, we take care of everything.
The big day: System installation
Once plans for your solar install have been approved, it’s time to install the system. You usually don’t need to be there when we install your system. But please make sure we have access to your roof and electrical meter so we can install your system. It normally takes only a day or two for Freedom Forever to install your system.
Once your system is installed, we then contact your local municipality to schedule an inspection. The inspector checks to see if everything is up to code. A Freedom Forever representative will be present during the inspection. If there is anything the inspector wants to be changed, our representative will make sure it’s done right away. They will also reschedule for another inspection. You don’t have to be present during the inspection, but please make sure that the inspector has access to the outside of your house so they can inspect your solar system.
Congratulations: Permission to operate (PTO)
After your system passes inspection, it typically takes a few days to receive permission to operate (PTO) from your local municipality. Once we get PTO, we will switch your system on for you. Congratulations! You are now generating your own power from the sun! It can, however, take longer to get PTO should your local municipality have a backlog of inspections
After PTO: We’re there for you for a full 25 years
Monitoring your system
After your system is switched on you will receive an email from Freedom Forever with a link to download the software that you use to monitor your system’s performance. Your monitoring software will show you how much power your system is producing and a few other things as well.
What should you do if there is a problem with your system’s performance?
Usually, you don’t have to do anything! Freedom Forever monitors your system for 25 years. If there is a performance shortfall, we’ll notify you and schedule a time to fix the problem. If the shortfall happened due to something that was our fault, then we’ll compensate you for the lost power production. The amount of compensation will be written into your Freedom Forever contract. That’s the Freedom Forever 25-year performance guarantee!