Frequently asked questions

Still getting a utility bill after going solar? That is completely normal. Here is why.

You are still connected to the grid

Unless you have a battery, your home draws power from the grid at night or on cloudy days. A battery stores your solar energy so you can use it anytime.

What is net metering?

When your panels produce more than your home uses, the extra goes back to the grid and you earn credits. Those credits offset what you pull from the grid later.

What is true-up billing?

Some utilities settle your account annually — tracking production vs. usage over 12 months and sending one statement. If you produced more than you used, you may get a credit. If not, you pay the difference.

Why might my bill be higher than expected?

• Higher electricity usage (new EV, appliances, more people at home)
• Winter — shorter days mean less production
• Utility rate increases

A small bill is normal. If your bill seems much higher or your system isn’t producing at all, email us at customersupport@freedomforever.com.

Before you call us, try these steps. Most issues have a quick fix.

• Check your monitoring app
  Open Enphase Enlighten, mySolarEdge, or the Tesla app. Look for alerts or errors.
• Check your inverter
  Green light = normal. Red or amber = possible error. No lights = may have lost power.
• Check your circuit breakers
  Make sure the solar disconnect breaker is in the ON position.
• Check for shading or debris
  A new branch or debris on panels can reduce output.
• Check time of day and weather
  No production at night or during heavy overcast is completely normal.

Still not working? Email customersupport@freedomforever.com and we will schedule a service visit if needed.

Your system cannot turn on until your utility issues Permission to Operate (PTO). Once we receive it, we will notify you — no action needed on your end.

Set up your monitoring app

• Enphase Enlighten — Connect using the Envoy serial number from your install docs. App Store · Google Play
• SolarEdge (mySolarEdge) — Register using the site ID from your install docs. App Store · Google Play
• Tesla — Follow the setup flow in the Tesla app to connect your Gateway. App Store · Google Play

Production varies by season and weather. Your monitoring data may take a couple of days to fully sync after activation.

When your app shows offline, it is usually just a WiFi issue. Your system may still be producing — it just cannot send data until the connection is restored.

Enphase Envoy

Open the Enlighten app → system settings → select your Envoy → Network Configuration → enter your updated WiFi credentials.

SolarEdge

Access WiFi setup mode on your inverter, connect to its temporary hotspot from your phone, then enter your home network credentials.

Tesla Gateway

Open the Tesla app → home energy settings → Gateway → update WiFi network → follow the prompts.

Still having trouble? Email customersupport@freedomforever.com and we will walk you through it.

The 25-year production guarantee

Your system will produce the energy we promised for 25 years. If it falls short, we make it right through repairs, equipment replacement, or financial compensation.

Equipment warranties

• Solar panels: Typically 25-year product and performance warranties
• Inverters: Typically 10–25 years depending on brand and model
• Workmanship: Covered under Freedom Forever’s installation warranty

How to file a performance claim

• Pull up your system’s historical production data in your monitoring app
• Compare actual production to the annual estimate in your installation agreement
• Contact our customer service team with that info and your account details
• We will review, assess if needed, and guide you through resolution

Found a roof leak?

Contact us right away at customersupport@freedomforever.com. Do not wait — we respond with urgency.