For information on how we are handling the Coronavirus pandemic please visit our COVID-19 FAQ page.

For further questions, please contact customer service at 888-557-6431 or email customersupport@freedomforever.com.

Does my roof look ready for solar?

Your Freedom Forever system designer will consult with you about the condition of your roof. If any work is needed, they will discuss it with you.

What is the next step?

You will find the next step in your solar installation process in your customer portal. Visit it to find out what the next step is in your solar power installation.

Will all the panels fit?

Absolutely! You’ll be set up with a design team that will first inspect your roof. After that, they’ll design a solar panel system that is completely custom to your roof and your needs..

How long will the install take?

In practically no time at all! We pride ourselves on providing a speedy, painless process when installing your new solar panels. Our installation team generally takes 1-2 days to install your solar system. Once your system is installed, we send a request to your utility company to set an appointment to come out and inspect it. They can take weeks before they come out for your inspection.

How long will it take to get my system turned on?

We do appreciate your patience. Once the panels are installed, it is up to the utility company to come out and inspect the installation. It generally takes 1-3 weeks for the utility company to come and inspect your solar project. That is why we pride ourselves on making every other step in the process as speedy as possible.
Most likely, your system is installed and you are waiting on your utility company to come out and inspect it. They can wait as long as they want before they schedule your inspection. We completely understand how eager you are to start saving money by going solar. We are working with others in the industry to change laws to improve the solar permitting process.

Where is my power stored?

Unless you have batteries in your system, your power isn’t stored anywhere. It is fed directly to the grid.

When will my system be turned on?

Your system will be turned on after we receive Permission to Operate (PTO) from your utility company. They will inspect your new system before they give us PTO. They decide when they are going to inspect your system. We have no say on when they do that inspection. We’ve seen it take several weeks with some utility companies.

When will I start paying my bill?

In most cases, you will receive your first bill a few weeks after your solar system is turned on. In the event you received a bill before the system is turned on, that will be the last month’s bill you pay that does not reflect your solar savings

I found a roof leak. What do I do?

Oh no! If at any point you discover a leak in your roof, please contact us immediately. We will have one of our support staff contact you A.S.A.P. to schedule a time to assess the leak. We will then give you a full report on the findings.

What about rebates?

Freedom Forever builds, installs and monitors your solar panel project but unfortunately cannot guarantee any rebate or credit. Please consult your tax professional about your eligibility to receive a tax credit or rebate for your solar energy system.

Why am I still getting a utility bill?

Freedom Forever guarantees that the solar system will produce the electricity promised with our 25 Year Production Guarantee. This guarantee is a promise that your system will produce a certain amount of energy, but not actual savings. You should carefully consider if the usage and rates shown in your proposal are accurate. Keep in mind that many homeowners will use more electricity after going solar. Click here for more information about your utility bill after going solar.

Will there be a lien on my home?

Because materials and labor are provided to build your solar project, contractors are allowed to file a mechanics lien on that project in the event of non-payment. California law requires that a preliminary notice must be sent in order to preserve that mechanics lien right. As soon as payment is made, that lien will be released.

Why can’t I see the information or open the layout in my portal?

The information and/or layout may not be uploaded to your portal yet. We will notify you by email when that information is available for you to view.

What documentation do I need for my taxes?

You will likely need two forms from the IRS, Form 1040 and Form 5696. You may also need the receipts from your solar installation, However, we recommend you consult with a tax professional so you get everything you are entitled to receive.

How do I file a claim for performance on my system?

We are here to help! Contact us and we’ll help you file your claim and handle processing it.