Customer FAQs: Coronavirus (COVID-19)

As a responsible business, Freedom Forever wants to make sure that during this unique time we maintain a high level of customer service in regards to installing and servicing your home solar system. This means staying in compliance with all health and safety orders given by the local, state and/or federal governments. We have created this list of FAQs to help you understand how Freedom Forever will be operating during this time.

Will Freedom Forever be closed due to the Coronavirus?
No. Currently, Public Health Department officials have classified businesses like Freedom Forever as Essential Businesses. In addition, Freedom Forever is considered a critical infrastructure. What this means is that even under the current orders, Freedom Forever employees are allowed to leave their homes to operate our business.

Why is Freedom Forever considered a Critical Infrastructure?
There are 16 sectors that are considered “vital.” Within the energy sector, there are 3 segments, electricity being one of them, which is where Solar is classified. We provide services necessary to maintain the safety and essential operation of solar electrical systems, specifically by providing electricity.

Is Freedom Forever allowed to do work at my home?
Yes. Under current orders, Freedom Forever employees are allowed to leave their homes to operate our business.

Does Freedom Forever anticipate delays in installations, servicing, or repairs?
No. At this time we are fully operational.

Do I need to do anything special if Freedom Forever comes to my home?
Please be sure to practice Social Distancing and wash your hands frequently. Know that Freedom Forever employees will carry out the services and exercise Social Distancing practices imposed by any local, state and/or federal order, to the fullest extent possible.

Does the county I live in support Freedom Forever continuing to operate?
At this time, yes.

What steps are you taking to keep your employees and customers safe?
We are complying with all health and safety orders given by the county, state and/or federal governments. Additionally, we have conducted training and education to ensure that our employees know how to stay safe. We monitor these orders closely from the Public Health Departments for affected counties.

Will I need to be present when Freedom Forever is working at my home?
In most cases, no. Just be sure to leave any gates unlocked or anything else that could prevent us from accessing your roof or electrical meter. If you do need to be present, we will let you know ahead of time and will take care to practice Social Distancing when we are on site.

 

Still have questions?

Our customer support team is here for you. Shoot us an email at customersupport@freedomforever.com or give us a call at 888.557.6431